Privacy Policy

This Privacy Policy explains how Codeco collects, uses and protects your personal information when you use our mobile app, website and in-store ordering services.

By using our services you agree to the practices described in this policy.

• Account details: your name, mobile number and, if you provide it, your email address.
• Orders: the items you order, the branch, the time and the amount paid.
• Location: your approximate location, only when you allow it, to show the nearest branches.
• Car pickup: your car details, only when you choose car pickup.
• Device: a notification token and basic device information so we can send order updates.
• Payments: card payments are handled by our licensed payment provider. We do not store your full card number.

• To receive, prepare and hand over your orders.
• To send you order status updates.
• To run loyalty, rewards, wallet and membership programs you join.
• To answer your questions and complaints.
• To send offers, only if you have not opted out of marketing.
• To prevent fraud and meet our legal obligations.

We do not sell your personal information. We share it only with:

• Payment providers, to process your payments.
• Delivery partners, when you choose delivery.
• SMS, email and notification providers, to send you messages.
• Wags, the technology provider that operates our ordering platform on our behalf.
• Authorities, when the law requires it.

We keep your information while your account is active and for as long as needed to provide our services, resolve disputes and meet legal, tax and accounting obligations.

We use reasonable technical and organisational measures to protect your information, including encrypted connections. No method of transmission over the internet is completely secure.

Our services are not directed at children under 13, and we do not knowingly collect their information.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.